#124: Called On the Carpet

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Emma, Official Sponsor of the UnPodcast

In this episode of the UnPodcast, we discuss stories of companies who got busted, and praised, by their own customers.

Other topics include:

• [00:00:00.00]Emma Sponsorship Mention


• [00:00:32.17]Phantom of the Scottpera


• [00:02:01.27]Emma Sponsorship Mention


• [00:02:37.17]What's Up Today?


• [00:03:10.03]Plumbers Get the Ass End of the Deal


• [00:08:27.27]What Can You NOT Call Yourself?


• [00:10:18.08]Emma Sponsorship Mention


• [00:10:27.29]Called On the Carpet


• [00:14:45.02]I've Been AutoZoned


• [00:19:06.12]FreshBooks Is the Coolest


• [00:21:48.18]The Original Twitter


• [00:24:25.03]Emma Sponsorship Mention


• [00:25:03.11]Raking in the Wedding Bucks


• [00:31:00.18]Listener Question – How did we meet? And Why do We Work together so well?


• And so much more…

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IYou don't get to tell customers that you went “above and beyond.”

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Businesses: Re: Hold music: Basic info, but don't brag.

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The best use of social media is not #CS; it's being social.

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Don't just put out #CS fires. Spend your resources on keeping happy customers happy.

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How did we meet? How do we work together so well? Why is Scott so handsome?

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Items Mentioned In This Episode

• AutoZone Customer Takes Matters Into His Own Hands After 45 Minutes On Hold


• 1-in-4 Photographers, Florists, Limos & Caterers Jack Up Prices When You Say “Wedding”