In an effort to increase customer lifetime value, offline channels have become key battlegrounds.
It’s often quoted, for example, that multichannel customers are worth four times that of a customer solely shopping offline or online.
Which offline channels are most relevant for your business? How do you join the dots to map and track website visitors and customers who are engaging both online and offline? How important is it for your business (or for your clients) to join up online and call centre activity?
No comments:
Post a Comment